Privacy Policy

Who we are and how to contact us

MAKARIM TRADER LTD is the controller of personal information covered by this policy. The public website domain is makarimtrader.com.

• Legal entity: MAKARIM TRADER LTD
• Registered in: England and Wales
• Company number: 15824692
• VAT number: GB 472254787
• Business address: 244 Perry Common Road, Birmingham, England, B23 7AU
• Privacy contact: office@makarimtrader.com

Scope of this policy

This policy applies to personal information received through corporate enquiries, business communications, and normal operation and security of this website. It does not cover third-party websites that may be linked from this site.

Personal information we collect

Depending on how you interact with us, we may collect:

• Identity and business information, such as your name, role, employer, and operating region.
• Contact information, such as your business email address, telephone number, and correspondence address.
• Enquiry and communication information, including messages, requirements, attachments, meeting notes, and our responses.
• Business relationship information, such as proposals, instructions, service records, contracts, invoices, and payment-related records.
• Technical and security information that a hosting or security provider may process in standard server logs, such as IP address, browser type, requested page, timestamp, and diagnostic data.

We normally receive this information directly from you or from the organisation you represent. We may also receive business contact details from colleagues, clients, suppliers, professional advisers, or public business sources where it is lawful to do so.

How and why we use personal information

We use personal information only where we have a lawful basis. The basis depends on the purpose and circumstances:

• To respond to enquiries, assess requirements, prepare proposals, or take steps requested before a contract: steps before entering a contract and our legitimate interests in developing and managing business relationships.
• To provide agreed services and manage client, contractor, supplier, or partner relationships: performance of a contract and our legitimate interests in operating the business effectively.
• To manage correspondence, records, invoicing, tax, and administration: legal obligations and our legitimate interests in maintaining accurate business records.
• To protect the website, systems, users, and business from misuse or security incidents: our legitimate interests in maintaining secure and reliable operations.
• To establish, exercise, or defend legal claims and comply with lawful requests: legal obligations and our legitimate interests in protecting our legal position.

Where we rely on legitimate interests, we consider whether the use is necessary and balanced against your rights. We do not currently use website enquiry data for automated decision-making or profiling that produces legal or similarly significant effects.

Providing personal information

You are not required to provide personal information merely to read this website. If you contact us, we need enough information to understand and respond to the enquiry. If information is required by law or for a contract, we will explain this where relevant. Without necessary information, we may be unable to respond fully or provide the requested service.

Who we share information with

We do not sell personal information. Where necessary for the purposes described above, information may be shared with:

• Website hosting, email, communications, IT support, storage, security, and business administration providers.
• Clients, suppliers, contractors, and operational partners where needed for an enquiry or agreed service.
• Accountants, auditors, insurers, banks, lawyers, and other professional advisers.
• Regulators, courts, law-enforcement bodies, tax authorities, or other public bodies where disclosure is required or permitted by law.
• A prospective purchaser, investor, or adviser in connection with a genuine business sale, restructuring, or transaction, subject to appropriate confidentiality safeguards.

International transfers

Some service providers may process personal information outside the United Kingdom. Where UK data protection law requires safeguards, we will use an applicable adequacy regulation, recognised contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum, or another lawful transfer mechanism. You may contact us for information about safeguards relevant to your data.

How long we keep information

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including legal, accounting, tax, security, and dispute-resolution requirements. In setting a retention period, we consider the nature and sensitivity of the information, the relationship, legal obligations, and the risk of harm from unauthorised use or disclosure.

• General enquiries that do not lead to an engagement are normally retained for up to 24 months after the last substantive contact.
• Contract, service, financial, and core business records are normally retained for up to six years after the relationship or relevant accounting period ends, unless law or a dispute requires longer.
• Technical and security logs are retained according to operational security needs and the applicable hosting provider's retention settings.

Security

We use proportionate organisational and technical measures intended to protect personal information against accidental loss, unauthorised access, alteration, or disclosure. No internet or email transmission is completely secure, so sensitive information should not be sent by ordinary email unless appropriate safeguards are used.

Your rights

Subject to applicable law and any exemptions, you may have the right to request access to your personal information, correction, erasure, restriction, portability, or withdrawal of consent where consent is used. You may also object to processing based on legitimate interests and to direct marketing. We may need to verify your identity before responding. You will not normally have to pay a fee.

You have the right to object at any time to processing for direct marketing. You may also object to processing based on our legitimate interests; we will stop unless we have compelling lawful grounds to continue.

Send rights requests to office@makarimtrader.com.

Complaints

Please contact us first so we can try to resolve a concern. You also have the right to complain to the UK Information Commissioner's Office through its data protection complaints service.

Children

This corporate website is not directed at children, and we do not knowingly seek personal information from children through it.

Changes to this policy

We may update this policy when our services, website features, providers, or legal obligations change. The date at the top identifies the current version. Material changes will be highlighted where reasonably appropriate.